A flexible social and digital CXM platform shaped to your workflows.
Powered by eBrandValue's enterprise data engine, trusted by global leaders since 2015. Connect integrates daily monitoring, publishing, and custom data categorization, deploying smoothly around your existing organizational workflows.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
The gap between managing conversations and understanding them.
Your CX without Connect
Your customer conversations are scattered across disconnected tools, leaving your team detached from the big picture.
Your team sees a massive volume of contacts, missing the human reasons why customers reach out.
Your rising complaints surface too late, leaving your team no chance to step in before they cost you.
Your performance reports are pulled together by hand, leaving you looking backward instead of moving forward.
Your customer care varies from team to team, fracturing your brand's voice.
Your CX with Connect
Your channels flow into one single workspace, giving your team full context to resolve issues right the first time.
Your customer sentiment, topics, and issues are attached to every message automatically, so your team can respond the right way and strengthen the customer experience.
Your live monitoring flags rising complaints in real time, letting you protect the relationship before it escalates.
Your volume, response times, and ratings are visible live, helping you streamline workload and focus your team where it matters most.
Your workflows and ownership are built directly around your team structure, so every customer gets the same level of care no matter who picks up the conversation.
Built by the team behind eBrandValue.
Connect runs on the same social-data foundation developed over a decade of working with leading brands. This deep experience shapes how the platform brings digital conversations, team activity, and performance context into a single operational workspace.
Find the solution that reflects how your team operates.
Enterprise Brands
For banks, QSR groups, e-commerce and multi-location brands managing conversations at scale.
User-friendly interface and reporting tools made significant contributions to our team in crisis management, generating insights and accurately understanding customer needs.
Public & Urban Services
For public institutions and their partners connecting feedback to services, cities and communities.
The team at eBrandValue has been easy and friendly to work with, and very flexible in tailoring our platform experience to suit our needs.
Agencies & BPOs
For agencies, BPOs and consulting teams coordinating conversations across multiple clients.
We needed a tool for social media moderation. We can now track Google My Business reviews completely.
See more of the customer conversation.
Customer conversations extend far beyond the largest social networks, into reviews, app stores, forums and the web. Connect centralizes 16+ social and digital channels into one operational workspace.
Reply from one shared inbox
Give customer-care teams one shared inbox across supported messaging and social channels.
Publish to every channel
Plan, schedule and publish in supported formats without switching tools.
See reputation by location
Bring app-store, marketplace and location feedback into one view—and respond from the same workspace.
Listen beyond your channels
Extend listening across emerging networks, forums, web sources and RSS.
Evaluate Connect against your requirements.
Connect keeps evolving around the requirements of teams managing conversations in live enterprise environments. Here are the questions procurement and ops teams actually ask us, and how we answer them.
Will it cover the social and digital channels we're already active on?
Social networks, messaging, reviews, app stores, regional platforms, news and blogs, connected from day one.
Can it match how our teams already work?
Ownership, assignments, workflows and labels are configured around your structure, not the other way around.
Will we understand why customers are actually contacting us?
Sentiment, topic, issue classification and recurring-complaint context, attached to every message automatically.
Can leadership see what's happening without asking for a report?
Volume, response time, workload and sentiment are visible live by team, channel or location.
What will it take to get this running in our environment?
Security, integrations, onboarding and support are reviewed against your stack before you commit to anything.
See how Connect would work for your team.
Tell us your channels, organizational structure, response workflow and reporting priorities. We'll show you how your team would monitor, understand, respond, publish and report across the conversations that matter.
Book a demo →