Turn public conversations into insights for better services and programs.
Bring comments, complaints, mentions, and messages from social and digital channels into one place. Track engagement by service, location, or program, and act on emerging issues sooner.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Analyze passenger sentiment with line-by-line infrastructure tracking.
Compare sentiment, volume, and topic mix line-by-line. See exactly which routes need attention first.
Compare topics line-by-line. Track overcrowding, delays, and frequency complaints on every line, with change tracked automatically.
See each line's topic mix. Break down complaint share by topic per line to find what's really driving sentiment down.
Catch the line trending worst. Flip between lines to see whose sentiment and volume are moving the wrong way first.
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Detect service disruptions using keyword-based monitoring alarms.
Detect service disruptions within minutes, not hours. Set keyword-based monitoring alarms for terms like outages or leakage, and automate the routine parts of incident response so the right team hears first.
Catch regional utility failures using continuous monitoring alarms that run at precise 5, 15, or 30-minute repetition intervals.
Detect emerging service-area issues with real-time mobile or web push notifications triggered by keywords like leakage, sewerage, and service interruptions.
Avoid alert system fatigue using Boolean keyword configurations that isolate critical public safety alerts based on exact post engagement or follower counts.
Strengthen community trust using unified conversation management.
Respond to every resident inquiry from one queue. See direct messages, reviews, and mentions in a single workspace, and resolve them without missing a thread.
Coordinate public resident conversations across multiple channels from a single collaborative interface to eliminate fragmented communication streams.
Audit internal team productivity using service level dashboards that display incoming volume, assignment rates, and ticket closure metrics in real time.
Inform local service initiatives by identifying recurring conversation friction points and trending public concerns within your primary message stream.
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@UrbanWayTransit The Blue Line is very crowded...
Are Blue Line services delayed this morning? No train has arrived at Riverside for almost 15 minutes.
The arrival screen at Central Junction has shown two minutes for the last ten minutes.
Map regional service needs with topic-based sentiment analysis.
Sort resident feedback by line and topic to build a data-backed budget case. Direct spending to the issues riders raise most.
Compare lines by sentiment. See positive, neutral, and negative share across every line to find where dissatisfaction is growing.
Surface topics network-wide. Order complaint categories by volume, from incidents to fare pricing, with period-over-period change on each.
Drill into station sentiment. Compare sentiment station-by-station to pinpoint exactly where riders are least satisfied.
“The team at eBrandValue has been easy and friendly to work with, and very flexible in tailoring our platform experience to suit our needs.”
The consultancy uses Connect to centralize social performance across city and partner accounts for a multi-city U.S. public initiative. It rolls up performance data at both the city and program levels, delivering monthly leadership reports automatically.
Meet communities wherever they engage with your services or programs.
Public & Urban Services FAQs
Yes. Connect is built for public and urban service organizations that need to track resident, passenger, or subscriber conversations by the operational unit that actually matters to them, a transit line, a station, or a city district, rather than as one undifferentiated stream of public mentions.
Connect's Alert module runs on the same boolean rule engine as Automation, combining conditions like keyword, author, and follower count so a rule can watch for something specific, escalator-outage chatter on one line, for example, and fire within minutes to the team's own webpush or email group. Alarms can also run on a repeating schedule as tight as every five minutes, and every trigger is logged with a timestamp so an operations team can show exactly when and why an alert fired.
Yes. Connect's Monitor tab breaks a network down into the operator's own units: a transit operator's tiles read out by line with sub-tabs by asset type such as metro, tram, or funicular, while a utility's read out by district. Each tile carries a period-over-period change, so a line or district trending worse than last week stands out before it turns into a wider public story.
Connect tracks a resident's activity per channel handle, so a complaint on Instagram, a message on WhatsApp, and a review on Google are each their own record rather than merged into one cross-channel profile. That keeps Connect inside the identity-handling limits many public-sector and regulated organizations operate under. One transit operator in production, for example, feeds its own hotline system into Connect's Performance tab as a separate, custom-built integration when it wants that data connected on its side.
Sentiment and volume trends tracked over time by line, station, or district give a data-based case for where to prioritize spend, rather than a handful of loud complaints driving the decision. Connect's per-widget export and full data exporter turn any of these views into a spreadsheet a budget committee can review directly, without a developer building a custom report first.
One workspace for every public conversation.
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