Single screen, all your channels.
Monitor every channel your customers use, respond and publish in context, and report on what matters. All from one workspace.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Respond & Publish
Respond to customers and publish where each channel allows it, from one shared inbox. Replies sync with Unified Workspace and posts publish through Social Listening & Publishing, keeping every channel inside one customer experience management platform.
X
Catch a conversation on X before it spreads: track mentions, keywords, and hashtags, and reply to posts and DMs from the same inbox as every other channel. Publish image and video content whenever you're ready.
Every comment on a connected Facebook Page lands in the same queue as your other channels, ready for a reply. Publish image and video posts directly, and Messenger conversations stay separate, tracked as their own channel below.
Facebook Messenger
A private Messenger conversation gets the same speed and context as a public comment, answered from the same inbox as every other channel.
Comments, DMs, mentions, keywords, and hashtags all land in one place, so nothing goes unanswered. Publish posts, Reels, and carousels, with the right format detected automatically from what you upload.
One of Connect's newest capabilities: share text and article posts to a connected Page, then reply to the comments they draw, with mentions and your own post history in the same view.
YouTube
A mention doesn't have to land on your own upload to reach your team: track videos by channel, hashtag, or keyword, and reply to comments on your own videos too.
WhatsApp Business
Reaching out on WhatsApp Business gets the same reply speed as everywhere else, media included, backed by Connect's Meta Tech Provider status.
Reputation & Reviews
Reputation as customers experience it, location by location, not one blended average. Every review surfaces in Unified Workspace as it comes in, so your team can respond quickly and manage reputation at the location level.
Apple App Store, Google Play Store, and Huawei AppGallery
Checking three separate app consoles a day adds up. See every review and star rating across all three storefronts in one place, and reply directly from Connect.
Google Business Profile
Reputation shows branch by branch, not as one number that hides where the problem is: reviews and star ratings pull in from every location, ready to answer without leaving Connect.
Listening Only
Built for listening coverage only, surfacing what's said about your brand across channels you'd otherwise have to check one by one. Every mention routes into Social Listening & Publishing in real time, giving your team the visibility to moderate social media conversations before they escalate.
TikTok
A video gaining traction on TikTok gets noticed as it happens: track activity by keyword, hashtag, and profile, and monitor the comments on individual posts.
Bluesky
Track keywords, profiles, mentions, and hashtags across Bluesky, so a conversation moving to a newer platform doesn't disappear from view.
Opinion often forms on Reddit before it reaches a review site. Track keywords and hashtags to catch it early.
Twitch and Kick
Track a stream and its comments on either platform while it airs, so a live moment involving your brand doesn't slip by unseen.
Web
Coverage isn't limited to the channels you've directly connected: track Google search results against your own rules, keyword, hashtag, profile, or any combination.
RSS
News and publisher feeds come in through traditional RSS, often the same sources reachable through Web tracking.
Widely used local forums
Long-running local forums are where customers post their most unfiltered opinions about a brand. Track entries and topic threads across the ones with an active presence in your market.
Channels FAQs
Connect covers 18 social media platforms and digital channels in one workspace. Respond & Publish spans X, Facebook, Facebook Messenger, Instagram, LinkedIn, YouTube, and WhatsApp Business. Reputation & Reviews covers Google Business Profile plus app-store reviews across the Apple App Store, Google Play, and Huawei AppGallery. Listening Only extends coverage across TikTok, Bluesky, Reddit, Twitch, Kick, Web, and RSS.
Yes, all from the same workspace. Instagram, Facebook, X, and LinkedIn each sit in Connect's Respond & Publish group, so a post scheduled through Connect and the comments it draws land together instead of in separate tools. Comments, DMs, mentions, keywords, and hashtags route into the same shared inbox as every other connected channel, with Facebook Messenger and Instagram or X DMs arriving as part of that channel's own queue.
Yes. WhatsApp Business messages, media included, arrive in the exact same inbox as every other channel and get answered from there, not a separate app. Connect holds Meta Tech Provider status, the credential that keeps this connection running as Meta updates its own access rules.
Yes, and it shows location by location rather than one blended brand-wide average. Reviews and star ratings pull in from every location tied to a connected Google Business Profile account, with replies sent without leaving Connect, so the specific branch or store that needs attention doesn't get lost in an overall number.
Listening-only channels are tracked for every mention, keyword, and hashtag, even though a team can't reply or publish on them directly through Connect. TikTok, Bluesky, Reddit, Twitch, Kick, Web, and RSS fall into this group, so conversations happening there still reach a team's workspace even where a direct reply isn't possible.
See every channel in one workspace.
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