Protect your brand reputation with automated, accountable rules.
Safeguard your brand reputation with plain-language rules for keywords, follower counts, and channels, and route each alert to the team responsible. Write your own wording for automated messages, including required policy notices, and log every automated action under the system.
Customers are reporting intermittent access to Atria Bank’s mobile app this morning. The bank has not yet issued a public update.
19.08.2026 09:42
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Set the rules once. Hold every action accountable.
Contain reputational risk
Flag high-risk mentions and route them to the right team with Risk Monitoring.
Learn more →Execute policy actions
Send a required notice or a routine reply in your own words with Automated Replies.
Learn more →Gain scheduling flexibility
Scope a rule to one event and let it retire itself with Scheduled Rules.
Learn more →Maintain complete records
Review every automated action beside the rule that caused it with Audit Trails.
Learn more →Real-Time Risk Monitoring & Stakeholder Routing
Catch a high-reach mention before it puts your brand reputation at risk, using rules that check every new message against the conditions your team defines. Each match is delivered as an email and a push notification, so the team responsible sees it wherever they are working.
Identify high-risk mentions early using keyword and follower-count rules that evaluate every new message against your own conditions.
Direct each alert to the right team using stakeholder routing groups that send email and push notifications by issue type, not to one shared inbox.
Act on every match without opening a dashboard using alert digests that link each mention straight into Connect.
Your “Atria Bank Reputation Monitoring” rule matched new content across connected channels. Review each mention below or open it directly in Connect.
Customers are reporting intermittent access to Atria Bank’s mobile app this morning. The bank has not yet issued a public update.
Two card payments were declined, but both amounts are showing as pending in my Atria Bank account. I haven’t been able to reach support. Is anyone else experiencing this?
Unable to sign in since the latest Atria Mobile update. Face ID fails and resetting my password sends me back to the same screen. I need access to make a payment today.
You are receiving this alert because your team uses Connect. Alert settings and recipients can be managed in your Connect workspace.
3 new mentions matched Atria Bank Reputation Monitoring
I can't access my account. The app rejects my password every time.
My transfer limit did not update after I raised it in the app yesterday.
Can you confirm which branch handles a card replacement this week?
The statement download keeps failing on the last two months.
I can't access my account. The app rejects my password every time and I need to make a payment today.
Thank you for contacting us. Your request has been received and our team will review it shortly. Details on how we process your personal data and the rights you hold are set out in our Privacy Notice:
https://www.atriabank.com/legal/privacy-noticeHi Ava, thank you for waiting. You can reset your password from the sign-in screen using Forgot password. If the reset does not go through, I can verify your details securely here.
Automated Replies & Policy Notices
Carry out your team's policy and compliance actions without slowing down the customer experience, using automated messages that go out the moment a rule matches. Write the wording once, and each message is delivered consistently, attributed to the system and never to a specific agent.
Enforce policy actions consistently using pre-approved system messages, such as a data privacy notice, delivered before an agent engages.
Move routine conversations forward using pre-written reply templates that go out the moment a rule matches, so customers receive a fast response.
Preserve clear attribution using system-labeled messages that remain separate from your agents' own replies, so trust in your brand voice stays intact.
Scheduled Rules & Campaign Windows
Give your team the flexibility to scope a rule to a specific campaign, launch, or event, so the right coverage is active only when it matters to your customers. Choose a start and end date once, and the rule adjusts on its own when the window closes.
Limit a rule to a single campaign or event using start and end dates that activate coverage exactly when your customers need it.
Adapt the pace to each audience using multi-speed rules that run the same conditions at different intervals for different teams.
View every active rule in plain language using a centralized activity screen, giving your team visibility into what's running and why.
Automation Logs & Audit Trails
Get a clear answer to how a message was handled, without searching through exports or separate reports. Every alert and automated action is recorded next to the rule that triggered it, with a timestamp attached, so your team has the evidence when a question comes up.
Inspect every automated action using an activity log built into the rule editor, with no separate export required.
Facilitate internal and regulatory reviews using timestamped audit records that document each action and the condition behind it.
Trace a single rule's full history using a log kept beside the rule itself, with every firing timestamped in order.
Why teams choose Connect
“User-friendly interface and reporting tools made significant contributions to our team in crisis management, generating insights, accurately understanding customer needs, and developing communication strategies.”
“The team at eBrandValue has been easy and friendly to work with, and very flexible in tailoring our platform experience to suit our needs.”
“Connect met our need for a tool to manage social media moderation. Its biggest value for us has been the ability to track Google Business reviews without gaps, with helpful support throughout the process.”
Brand Safety & Automation FAQs
A rule can combine several conditions at once, including keyword, author, follower count, and channel. Your team can exclude specific terms or accounts, and a rule can require every condition to match or accept any one of several rule sets. A banking team, for example, uses one rule to capture nine positive-experience keywords across two app store review channels, instead of building the same rule twice.
Yes. Your team can configure a system message, such as a data privacy notice, to go out automatically the moment a rule matches, before an agent ever engages with the customer. You write and approve the wording in advance, and the message is always attributed to the system, not a specific agent.
Yes, for routine cases. Automation can apply labels, sentiment, and status changes, and deliver a routine acknowledgment without an agent handling the message by hand, all recorded with a timestamp. Any reply an agent drafts with AI assistance is still reviewed and sent by that person before it reaches a customer.
No enterprise-level cap applies to the number of rules or the keywords inside them. The rule engine also groups spelling variants of the same word under one rule, useful in Turkish and other languages where a compound word can be written as one word, two words, or a different verb form.
Schedule the rule to run only within a chosen date range instead of continuously. A team covering a defined window, such as a sporting event or a product launch, can have the rule activate and deactivate on its own.
Yes. Every alert and automated action is documented next to its own rule, in the same screen, with no separate export or admin tool required. The log shows what happened, when it happened, and which condition caused it.
Yes. Track your connected channels and receive a real-time alert when a message matches a rule your team defined, so an urgent complaint or reputation risk does not wait until morning.
No. An automated message, whether a routine reply or a required policy notice, is always delivered by the system, separate from any of your agents. Your team can see this distinction directly in the inbox, since system messages and agent replies are labeled differently.
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