Manage inbound conversations from one collaborative view.
Bring your digital conversation footprint together without the friction of jumping between native tools. By connecting social networks, public review sites, and messaging channels to a single interface, customer service teams can handle inbound message influxes and eliminate channel blind spots.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Every channel, conversation, and team in the same pane.
Coordinate your team without collisions
Track workloads and balance queues in real time with Workforce Optimization.
Learn more →Resolve inquiries with full context
Surface history and AI-assisted replies with Conversation Triage.
Learn more →Bring every channel into one view
Centralize messages, mentions, and ratings with Core Channel Integration.
Learn more →Respond from a phone or tablet
Keep shifts covered wherever agents are with Mobile Response.
Learn more →Conversation Triage & Contextual Response
Give agents a heads-up when a teammate is already handling a customer, so no one duplicates a reply. Multi-select several conversations to assign, label, or close them together, then let Reply with AI draft a response, keeping a human in the loop before it sends.
Prevent duplicate agent work, flagging the moment a teammate already has a conversation open.
Act on entire queues at once, assigning, labeling, or closing several conversations in a single step.
Keep a human in the loop, generating AI-drafted replies in your brand voice for an agent to review before sending.
Workforce Optimization & Queue Governance
Give managers a live read on team capacity with conversation counts, response times, and workload broken down by agent. Optimize your team's workload in one bulk action to adjust for demand, and audit performance with detailed dashboards.
See queue health at a glance, tracking new, assigned, replied, and closed conversations alongside average response time.
Spot workload gaps early, breaking down status and channel mix for every agent on the team.
Shift capacity in one action, reassigning conversations to a new agent and logging the change instantly.
Core Channel Integration & Workspace Architecture
Streamline daily operations across disjointed digital platforms by centralizing incoming messages, mentions, and ratings into one workspace view. Maintain connection stability via underlying data pipelines that adapt automatically to changing native platform rules and API updates.
Eliminate channel fragmentation by aggregating streams from Facebook, Instagram, LinkedIn, TikTok, YouTube, X, Reddit, and Bluesky.
Monitor public brand reputation by pulling location reviews from Google Business, Google Maps, Apple App Store, Google Play, and Huawei AppGallery.
Connect custom audience signals by routing text from regional forums and web RSS feeds into your workspace.
Huawei App Gallery
Mobile Response & Cross-Device Continuity
Give shift-based and field teams the full Unified Inbox on the device already in their hand. Agents pick up conversations from a phone or tablet between rounds, reply with the same labels, assignment, and AI-drafted responses available on desktop, and hand off cleanly when a shift ends.
Cover every shift, giving rotating teams full Inbox access from a phone or tablet.
Switch devices without losing context, picking conversations back up where the last session left off.
Reply the moment something lands, receiving notifications on the device agents already carry.
Why teams choose Connect
“User-friendly interface and reporting tools made significant contributions to our team in crisis management, generating insights, accurately understanding customer needs, and developing communication strategies.”
“The team at eBrandValue has been easy and friendly to work with, and very flexible in tailoring our platform experience to suit our needs.”
“Connect met our need for a tool to manage social media moderation. Its biggest value for us has been the ability to track Google Business reviews without gaps, with helpful support throughout the process.”
Unified Inbox & Reply Workflow FAQs
Yes. WhatsApp Business messages land in the same inbox as Instagram DMs, Facebook Messenger, and public comments, through Connect's verified Meta Technology Provider status, so an agent working a queue doesn't need a separate app open just to catch a WhatsApp message.
An agent chooses from three reply speeds in the same composer: Quick Reply pulls from a pre-approved template library for a routine answer, Reply with AI drafts a response in the brand's own voice for the agent to edit or send as-is, and Manual reply is typed from scratch. Every AI draft carries a Regenerate the response candidate option and a thumbs up or down that feeds back into how the model improves.
Every AI-drafted reply in Connect is reviewed by a human agent before it sends. The product states this directly in its own interface: a reply is there for the agent to review before sending, not to fire on its own. That review step sits inside the same composer as Quick Reply and Manual reply, so approving an AI draft takes the same click as sending any other message.
Yes. A rule in Automation can require a privacy or consent message to send automatically ahead of an agent's first reply on a conversation, and a separate rule can hold a conversation open until a customer has actually received a response, so a required disclosure or a mandatory reply never gets skipped under queue pressure.
Yes, for that same channel handle. The Audience pane next to every conversation shows that author's message history, follower count, and any labels applied to them over time, all without leaving the message. Connect keeps this history per channel handle rather than merging it with the same person's activity on a different platform.
One workspace for every conversation.
Book a demo in a live workspace configured around your channels, teams, rules and reporting.
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