Enterprise-ready security for every customer conversation
Connect by eBrandValue is a secure social and digital customer experience management platform built to help organizations manage conversations across social channels.
Connect security at a glance
Security and privacy are built into how Connect operates. That covers mandatory two-factor authentication, secure social media integrations, resilient Microsoft Azure infrastructure and responsive technical support.
Mandatory two-factor authentication
Every Connect user account is protected by two-factor authentication.
Secure social media integrations
Social accounts are connected through approved platform APIs and authorization processes.
Protected credentials and data
Sensitive information is protected through encryption, access controls and secure authentication practices.
Resilient cloud infrastructure
Connect uses geographically distributed cloud infrastructure, including Microsoft Azure.
On-call technical expertise
DevOps team members are available on call to investigate alerts and service issues.
Dedicated customer support
Customers have a dedicated eBrandValue contact who works closely with our technical teams when support is needed.
Account and access security
Mandatory two-factor authentication
Two-factor authentication (2FA) is mandatory for Connect users. A second factor adds another layer of account protection and reduces the risk of unauthorized access if a password is compromised.
Connect account credentials are protected using current industry security controls.
Secure social media integrations
Connect integrates with supported social networks through their approved APIs and authorization flows.
When customers connect a social media account, authentication happens directly on that social network.
Connect does not request, store or process the usernames and passwords used to access those social accounts.
Instead, Connect uses authorization tokens issued by the social platform. These tokens have defined validity periods and, when necessary, are renewed using the platform’s approved refresh mechanisms.
Connect supports integrations across every social network and digital channel we cover, including X, Instagram, Facebook, Facebook Messenger, WhatsApp Business, LinkedIn, YouTube, Google Business Profile, the Apple App Store and the Google Play Store. Integration capabilities may change in response to updates made by the respective platforms.
Verified Meta Technology Provider. WhatsApp Business conversations are handled through Meta’s official provider access, using the same token-based authorization as every other channel.
Responsible data handling
Connect processes the information needed to deliver the functionality each customer authorizes.
Data obtained through connected social networks is limited by the permissions and APIs made available by the relevant platform. It is used to provide Connect’s authorized publishing, engagement, monitoring and customer care functionality.
eBrandValue does not sell customer data or social network authentication data.
Sensitive information is protected using encryption and controlled access.
Data privacy and applicable requirements
Connect’s privacy and security practices are designed to support applicable data protection obligations, including requirements arising under Turkey’s Personal Data Protection Law, or KVKK, and the European Union’s General Data Protection Regulation, or GDPR, where relevant.
We apply principles such as purpose limitation, data minimization and appropriate technical and organizational measures to protect personal data.
The specific responsibilities of eBrandValue and each customer depend on the processing activity, contractual relationship and respective roles of the parties. We work with customers to address the privacy, data protection and information security requirements relevant to their use of Connect.
Depending on the applicable law and processing context, individuals may have rights concerning their personal data, including the right to request access, correction or deletion. Further information and request instructions are available in our Privacy Policy.
Enterprise security assurance
eBrandValue has experience supporting the security, privacy and procurement requirements of enterprise customers, including organizations operating in regulated industries.
We work directly with customer security, legal, procurement and technology teams to provide relevant information about Connect’s controls and data-handling practices. This allows customers to evaluate the platform against their internal policies and applicable requirements without relying on broad or unsupported compliance claims.
For security documentation, a security questionnaire or a vendor security review, contact [email protected] and we will respond alongside your dedicated contact.
Cloud hosting and resilient infrastructure
Connect runs on geographically distributed cloud infrastructure, including Microsoft Azure.
The platform architecture is designed to reduce single points of failure and scale elastically as customer activity, processing requirements and social media content volumes change. This helps Connect support demanding enterprise workloads while maintaining a reliable customer experience.
Our public Trust Center focuses on the safeguards and operational outcomes that matter to customers. Detailed information about internal databases, processing components and infrastructure topology is restricted to protect the security of the environment.
DevOps, monitoring and customer support
Our DevOps team monitors the health and performance of Connect’s technical environment.
When an event requires attention, on-call DevOps team members are available to investigate alerts, coordinate the technical response and support service recovery.
Customers also have a dedicated eBrandValue contact who provides a direct line of communication and works closely with our technical teams when support is needed. This connects technical expertise with responsive, informed customer care throughout the investigation and resolution process.
Platform requirements and data-use reviews
Connect’s social media integrations are governed by the developer, privacy and security requirements of the relevant social platforms.
Where required, eBrandValue participates in platform-led data-use reviews and audits to validate its data-handling practices and maintain authorized access to official APIs.
Social platforms may change their policies, permissions and available data. These changes can affect the information, metrics or functionality made available through Connect.
Trust & Security FAQs
Connect is designed with multiple layers of protection, including mandatory two-factor authentication, secure social network authorization, protected credentials, controlled data access, resilient cloud infrastructure and operational monitoring.
No. When a social account is connected to Connect, authentication takes place directly through the relevant social platform. Connect does not request, store or process the username or password used to access that social account.
Connect uses authorization tokens issued by the platform to provide approved functionality.
Yes. Two-factor authentication is mandatory for Connect users and provides an additional layer of protection against unauthorized account access.
Connect runs on geographically distributed cloud infrastructure, including Microsoft Azure. Its architecture is designed to reduce single points of failure and scale in response to changing customer and processing demand.
Connect’s technical and organizational practices are designed to support applicable data protection obligations, including KVKK and GDPR requirements where relevant.
We apply principles such as data minimization, purpose limitation, access control and the protection of personal data. The precise obligations of eBrandValue and each customer depend on their roles and the specific processing activity.
No. eBrandValue does not sell customer data or social network authentication data. Information accessed through connected platforms is used to provide the functionality authorized by the customer and remains subject to the relevant platform’s policies.
Our DevOps team monitors the technical environment, and on-call team members are available to investigate alerts and service issues. Customers also have a dedicated eBrandValue contact who can coordinate with the technical team and provide informed communication throughout the resolution process.
Yes. Enterprise customers may contact eBrandValue to discuss security, privacy, procurement or technical assessment requirements related to Connect.
Have a security or privacy question?
If your team needs more information about Connect’s security, infrastructure or data-handling practices, we are ready to help.