Turn digital conversation signals into structured operational intelligence.
Build dashboards around your own hierarchy, taxonomy and service levels, then export board-ready reporting without rebuilding it by hand every month.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Dashboards built around how your business actually runs.
Match your dashboards to your business
Build tracking charts around your own label taxonomy with Customizable Analytics.
Learn more →Keep every queue running smoothly
Track response times and workloads at a glance with Service Level Dashboards.
Learn more →Connect feedback to physical locations
Map complaints and reviews to branches and assets with Location-Based Analytics.
Learn more →Report upward with total confidence
Export clean performance summaries in seconds with Executive Reporting.
Learn more →Customizable Analytics & Strategic Insights
Build tracking charts around tenant-specific label taxonomies instead of trying to fit your metrics into rigid, pre-made software layouts. Isolate what is driving conversation changes over specific windows to answer exactly why volume shifts occur across your channels.
Uncover core conversation drivers using stacked label group views that display the exact sentiment mix behind individual topics.
Spot emerging volume changes via top label data reports that track period-over-period conversation deltas automatically.
Isolate regional satisfaction drops using custom reporting graphs that track sentiment trends, hashtags, and profile mentions simultaneously.
Service Level & Agent Performance Dashboards
Access at-a-glance visibility into open, assigned, and resolved conversation metrics to prevent individual team bottlenecks. Review granular message handling data across hourly, weekly, or quarterly periods to make staffing adjustments without manual calculations.
Balance workload across the team using Agent / Status views that show assigned and closed conversation counts side by side.
See which topics consume capacity through Agent / Label breakdowns that rank top label volume per agent.
Narrow any view in seconds with period, channel, type and label filters applied across every widget at once.
Operational Coordination & Location-Based Analytics
Slice and dice incoming conversation logs by location, service line, or asset type to locate physical operational gaps from your screen. Aggregate user-generated complaints alongside public maps reviews to give your corporate teams the data needed for long-term resource planning.
Track performance branch by branch using customizable dashboard widgets that display average star ratings and review text side-by-side.
Identify physical asset pain points early via geographically anchored complaint clustering that automatically flags location-specific disruptions.
Enrich incoming conversation context by layering your own operational data through optional custom integrations, without merging customer identities across channels.
Executive Reporting & Unified Data Exporter
Evaluate conversation patterns and team metrics against historical baselines to prove your response impact during major events. Share clean operational summaries with executive leadership and boards using flexible export options that require zero custom development.
Assess crisis workspace performance using comparative reporting tools that contrast crisis day spikes directly against baseline day data.
Simplify stakeholder updates using individual dashboard widget isolation features to download specific metric charts instantly.
Streamline manual reporting workflows via a unified data exporter that packages conversational intelligence fields into standard Excel sheets.
Why teams choose Connect
“User-friendly interface and reporting tools made significant contributions to our team in crisis management, generating insights, accurately understanding customer needs, and developing communication strategies.”
“The team at eBrandValue has been easy and friendly to work with, and very flexible in tailoring our platform experience to suit our needs.”
“Connect met our need for a tool to manage social media moderation. Its biggest value for us has been the ability to track Google Business reviews without gaps, with helpful support throughout the process.”
Analytics, Reporting & Performance Dashboard FAQs
Yes. Connect adds a dedicated dashboard tab shaped to how a business is actually organized: a bank gets a Branches tab, a transit operator gets a Line Analyses tab, a utility gets a Topic by District crosstab. Every conversation is tagged to the right unit automatically, so that tab updates without anyone rebuilding a report by hand, and any of these views exports straight to Excel.
Connect reports on customer conversation signals, sentiment, volume, and topic, tracked against the prior period on every chart. Predictive brand-intelligence modeling and sales forecasting live in eBrandValue, the parent platform Connect's data engine is built on, so a team that needs that forward-looking modeling works with eBrandValue directly rather than through Connect's dashboards.
Yes. A built-in view sets a crisis day's numbers directly against a chosen baseline day for the same metrics, and that comparison exports as its own chart or as a full Excel spreadsheet through Connect's data exporter, without a developer building the report first.
Connect's Page & Post Insights tab surfaces the full native metric library Facebook and Instagram expose at the API level: more than 60 Facebook metrics including paid, organic, and viral impressions with six reaction types, and more than 15 Instagram metrics including reach broken out by feed, Reels, and Stories. The Engagements tab runs alongside it with a cross-channel view of comments, views, likes, and retweets, not limited to Facebook and Instagram, and every chart in both tabs has its own Export button that downloads straight to Excel.
Connect's Performance tab tracks the customer-service side of the business: First Reaction time, Response Time, and Replied and Closed volume by agent, each broken out by channel and topic. Within that same tab, the Agent by Label chart adds a System User entry alongside named human agents, showing exactly how many labels came from automation rules versus what a person added on top, and every chart on the tab exports individually to Excel.
Turn signals into decisions.
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