The workspace for the teams behind every customer conversation.
Connect by eBrandValue brings customer care, social media, marketing and agency teams together in one Social & Digital CXM platform. Manage customer interactions across 16+ public and digital channels in a workspace flexible enough for different teams.
Built on eBrandValue's data engine. 10+ years of augmented social intelligence across high-volume sectors.
Shaped by the teams we serve.
For over a decade, eBrandValue has helped CMOs and consumer insights teams transform public social media data into predictive brand intelligence by linking it to sales, market share, forecasts and brand equity.
As our partnerships grew, our customers kept asking us one important question:
“Once we see an important market signal, how do our teams act on it together?”
In 2016, that need led us to build a dedicated customer experience product. Today, that product is Connect: a flexible platform designed for different organizations, markets and ways of working.
Powered by a decade of predictive intelligence.
Connect comes from a company with more than a decade of experience working with high-volume public data, analytical models and real-world business metrics.
In 2026, eBrandValue’s AI and big-data framework earned Third Place in the INFORMS Innovative Applications in Analytics Award for applying predictive analytics to marketing and business decisions.
A decade of distinct, evolving products.
A multidisciplinary team, working closely together.
Connect is led by co-founders whose experience spans marketing science, financial engineering and enterprise leadership roles.
Working alongside them are developers, analysts, account executives, marketers, and sales and growth specialists. Together, we develop the product, support our customers and bring Connect to market.
These different perspectives help keep Connect practical, flexible and relevant across a wide range of team structures and customer experience operations.
See how Connect can work for your team.
Contact us to see how our social and digital customer experience workspace can support your organization.