Wednesday, 19 August
09:42
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Content Alerts7m ago

New mention: card declined at checkout

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Content Alerts3m ago

New mention: payment declined twice today

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from Connect

Spike detected: Card decline complaints

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Atria Bank
LE
Ticket (1279)
Selected (3) Assign
Channel card decline✕ Filter
Ava Bennett @avabennett 09:41

My card was declined twice at checkout and both amounts are pending.

𝕏X DM Declined Transactions
Marcus Hale @marcushale 09:38

Card declined at the terminal this morning, no message in the app.

𝕏X DM Declined Transactions
Nora Lindqvist @noralind 09:34

Third declined payment today. Is there an outage on your cards?

𝕏X DM Declined Transactions
Elena Ruiz 09:29

Declined again at the branch ATM, second time this week.

Instagram DM
Tomas Weber 09:22

Card keeps getting declined online. Is anyone else seeing this?

Facebook DM
Jordan Lee 09:16

Card payment refused at the counter, staff could not explain why.

Google Business Reviews
Detail CRM Label Leah M. New
3 conversations selected
All on X DM. Choose an action to apply to every one.
Ava Bennett My card was declined twice at checkout 09:41
Marcus Hale Card declined at the terminal this morning 09:38
Nora Lindqvist Third declined payment today 09:34
Ava Bennett
@avabennett
19.08.2026 09:41

My card was declined twice at checkout this morning and both amounts are showing as pending in the app. I need to know if the money is coming back.

Card Issues | Declined Transactions
𝕏X DM
Atria Bank
Leah M.
Replying > @avabennett

Hi Ava, thanks for flagging this. Card payments were briefly declining this morning and the pending amounts will clear back to your account. I have checked both of yours and they are on their way.

↵ Reply Reply with AI AI suggestion · review before sending

Hi Ava, thanks for flagging this. Card payments were briefly declining this morning and the pending amounts should clear in a few days.the pending amounts will clear back to your account. I have checked both of yours and they are on their way. 

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Assign to
LE Leah M.
DK Daniel K.
PS Priya S.
Select label
Account Access | Password Reset
Card Issues | Declined Transactions
Card Issues | Lost or Stolen
Payments | Transfer Limits
Statements | Download Failure
3 conversations assigned to Leah M.
Atria Bank · Analysis Panel Branch Analysis
Atria Bank
ENTERPRISE
Search menu… ⌘K
Analysis Panel
General Performance
Branch Analysis
Type Analyses Topic Analyses
LE
Leah
Admin
Atria Bank Branches
Card Declines
Central Branch
24 ▲
8
Riverside Branch
11 ▲
6
Northgate Branch
7
Harbour Branch
4
Westgate Branch
3
Lakeside Branch
2 ▼-33%
3
Today Yesterday
Central Branch
Branch & Topic Distribution
24 mentions
Declined Transactions (16)67% ▲41%
Pending Amounts (4)17%
ATM Declines (2)8%
Contactless Failures (2)8%
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